Merchant Agreement
Last Updated: 1 July 2025
1. Definitions
1.1. Platform
The iGNITE Rewards website (https:www.its-rewards.biz) and associated mobile applications.
1.2. Program
The iGNITE Coalition Loyalty Program, owned by True North Concepts Limited, enabling Customers to earn and redeem iGNITE Points through transactions with participating Merchants.
1.3. iGNITE Points
Loyalty points earned by Customers for eligible purchases, redeemable for rewards on the Platform.
1.4. Merchant
The business entity participating in the Program under this Agreement.
1.5. Customers
Individuals enrolled in the Program who earn or redeem iGNITE Points through the Merchant’s goods or services.
2. Participation
2.1. Eligibility
The Merchant must be a legally registered business, comply with applicable laws, and have an authorized representative aged 18 or older.
2.2. Application and Approval
The Merchant must submit an application via the Platform. True North reserves the right to approve or reject applications at its sole discretion, based on business alignment and compliance.
2.3. Non-Exclusivity
The Merchant may participate in other loyalty programs, provided they do not conflict with this Agreement.
3. Merchant Obligations
3.1. Point Issuance
The Merchant shall award iGNITE Points at a rate of 1 iGNITE Point per HK$10 spent on eligible purchases, unless otherwise specified by True North. The Merchant must integrate True North’s point issuance system as directed.
3.2. Point Redemption
The Merchant shall accept iGNITE Points as payment or discounts, with 10 iGNITE Points equaling HK$1 in redemption value, unless otherwise specified.
3.3. Compliance
The Merchant shall comply with Program guidelines, applicable laws, and data protection regulations, including the Personal Data (Privacy) Ordinance (Hong Kong).
3.4. Promotion
The Merchant shall promote the Program using True North-provided branding in-store, online, or via agreed channels.
3.5. Data Sharing
The Merchant shall provide transaction data necessary for point issuance and redemption. All data collected through the Program is owned by True North Concepts Limited and subject to the Platform’s Privacy Statement.
4. True North’s Obligations
4.1. Platform Support
True North shall provide tools for point issuance, redemption, and transaction reporting.
4.2. Program Management
True North shall manage Customer enrollment, point tracking, and reward fulfillment, unless otherwise agreed.
4.3. Marketing Support
True North may feature the Merchant in Program marketing campaigns, subject to mutual agreement.
5. Fees and Payments
5.1. Program Fees
The Merchant shall pay onboarding or participation fees as outlined in the Program’s fee schedule, communicated during onboarding.
5.2. Commission
True North may charge a commission on transactions involving iGNITE Points, as specified in the Program guidelines.
5.3. Payment Terms
Fees and commissions are invoiced monthly and payable within 30 days. Late payments incur a 1.5% monthly penalty.
6. Term and Termination
6.1. Term
This Agreement begins upon the Merchant’s acceptance into the Program and continues until terminated.
6.2. Termination by Merchant
The Merchant may terminate with 30 days’ written notice to True North.
6.3. Termination by True North
True North may terminate immediately for Merchant’s breach, fraud, or insolvency, with written notice.
6.4. Effect of Termination
Upon termination, the Merchant shall cease issuing or accepting iGNITE Points and remove Program branding within 7 days.
7. Intellectual Property
7.1. True North Marks
Program-related trademarks, logos, and branding (e.g., iGNITE Rewards, iGNITE Points) are owned by True North or its affiliates. The Merchant is granted a non-exclusive, revocable license to use them for Program promotion, per True North’s guidelines.
7.2. Merchant Marks
The Merchant grants True North a non-exclusive, revocable license to use its trademarks for Program marketing.
8. Liability and Indemnity
8.1. No Warranty
The Platform and Program are provided “as is.” True North disclaims all warranties, express or implied.
8.2. Merchant Liability
The Merchant is responsible for the quality, safety, and delivery of its goods or services. True North is not liable for Merchant-Customer disputes.
8.3. Indemnity
The Merchant shall indemnify True North against claims, losses, or damages arising from its goods, services, or breach of this Agreement.
9. Confidentiality
10. Data Protection
11. Governing Law and Dispute Resolution
11.1. Governing Law
This Agreement is governed by the laws of Hong Kong.
11.2. Dispute Resolution
Disputes shall be resolved through good-faith negotiations. If unresolved within 30 days, disputes shall be submitted to arbitration in Hong Kong under the Hong Kong International Arbitration Centre rules. The English version prevails.
12. Force Majeure
13. Miscellaneous
13.1. Amendments
True North may amend this Agreement with 30 days’ notice. Continued participation constitutes acceptance.
13.2. Assignment
The Merchant may not assign this Agreement without True North’s prior written consent.
13.3. Entire Agreement
This Agreement constitutes the entire understanding between the Merchant and True North, superseding prior agreements.